Refund Policy

Refund Policy

Last Updated: June 2026

Thank you for shopping at DeckNova.

At DeckNova, we are committed to providing high-quality digital products and an excellent customer experience. Please read our refund policy carefully before making a purchase.

Digital Products

All products sold on DeckNova are digital downloads. Once a purchase has been completed and the files have been delivered, the product cannot be physically returned.

For this reason, all sales are generally considered final.

Refund Eligibility

Although refunds are generally not available for digital products, we understand that unexpected situations may occur.

We may issue a refund or replacement in the following circumstances:

  • You were charged more than once for the same order.

  • You received the wrong product.

  • The download files are corrupted or cannot be accessed.

  • The product has a significant technical issue that cannot be resolved by our support team.

  • You did not receive your download due to a system error.

If any of the above situations apply, please contact us within 7 days of your purchase.

Non-Refundable Situations

Refunds will generally not be provided for the following reasons:

  • You changed your mind after purchase.

  • You no longer need the product.

  • You purchased the wrong product by mistake.

  • You expected features that were not described on the product page.

  • You are unable to use the product due to software incompatibility that was clearly disclosed before purchase.

  • You downloaded the files successfully and simply no longer wish to use them.

Product Support

If you experience any issues with your purchase, our support team is here to help.

We will make every reasonable effort to resolve technical problems, answer questions, and assist with product usage before considering a refund.

How to Request a Refund

To request a refund or report an issue, please contact our support team and include:

  • Your order number

  • The email address used for your purchase

  • A detailed description of the issue

  • Screenshots (if applicable)

Email:

decknova320@gmail.com

Processing Time

Approved refunds will be processed to the original payment method.

Depending on your payment provider or bank, refunds may take 5–10 business days to appear in your account.

Policy Updates

DeckNova reserves the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically.

Thank you for choosing DeckNova.

We appreciate your trust and look forward to helping you create outstanding presentations and professional documents.